We want you to be completely satisfied with your purchase. If there is an issue with your product, please review our return and refund policy below:

 

1. Return Eligibility

• Returns are only accepted for products that are damaged, broken, or defective upon arrival.
• You must claim any issues within 24 hours of receiving the product. Claims made after 24 hours will not be eligible for a return or refund.

 

2. Return Process

• To initiate a return, please contact us at Here with your order details and a description of the issue.
• You may be required to send photos of the damaged or defective product to process the return.

 

3. Refund Policy

• If your return is accepted, we will issue a refund to the original payment method within 30 days after the product is returned and inspected.
• Please note that shipping fees are non-refundable unless the product was damaged or defective upon arrival.

 

4. Conditions for Return

• The product must be unused and in its original condition and packaging.
• Returns should be made within the 12-day window from the day you received the item.

 

5. Return Shipping

• The cost of return shipping is the responsibility of the customer unless the product is defective or damaged.
• We recommend using a tracked shipping service when returning an item to ensure it is safely delivered back to us.

 

If you have any questions or need assistance with a return, feel free to contact us at Here.

Thank you for shopping with Mariposa Jewels!